BaddKitty Shipping...
Our retail store stocks over 3000 different products . Our store selection varies each week as we receive weekly shipments from our suppliers located all over the world. Items that are in-stock in our store will usually ship within 1-3 business days. Items that are not in stock will be added to our next incoming order and will usually ship within 10-15 business days. You will be notified by e-mail of any shipping delay over 15 business days. Please note that our website does not indicate whether an item is in stock or not. Please lets us know if an item is needed by a certain date so we can do our best to accommodate you. International shipments may take a few days longer due to customs. Special orders, personalized orders and custom orders will take longer. We will notify you of the approximate delivery time. Certain larger items may require additional shipping charges (picture frames, sculptures, glass items). This charge is noted in the Product Description. Oversize items or orders weighing more than 50 pounds may also require additional shipping charges. You will be notified by e-mail before we process your order. South Carolina law requires us to add sales tax of 6.0% to the cost of the order on all orders shipped within the state of South Carolina. There is no sales tax on orders shipped out of the state of South Carolina. Any items shipped and either refused by the recipient or returned to us non deliverable are subject to a 25% restocking fee; shipping, handling and insurance costs are nonrefundable
Domestic Air Express Deliveries All charges include shipping, handling and insurance UPS or FedEx Next Day Air - Add $35.00-$90.00+, Actual Shipping Charges Are Calculated By The Shipping Weight And Destination. Please Call For A Quote (843) 946-7000. UPS or FedEx 2nd Day Air - Add $25.00 To The Above Standard Shipping Charge UPS or FedEx 3 Day Air - Add $15.00 To The Above Standard Shipping Charge International Orders All charges include shipping, handling and insurance. Orders shipped outside the United States may be subject to customs fees, GST taxes, import duties or other applicable import charges imposed by the destination country. It is solely the responsibility of the customer / recipient to pay these additional charges. These charges vary by country, as they are levied once the package reaches the destination country. Subsequently, we recommend you check with your local customs office for the exact charges, if any. Since BaddKitty.net, Inc. has no control over these charges we are not responsible as such. There are no returns, refunds or exchanges of any shipments refused by the recipient as a result of these charges. Once merchandise has arrived to the customs office in the destination country the merchandise is the sole responsibility of the customer - recipient. We will notify you by e-mail of the exact shipping charges prior to the processing of your order. If we do not hear back from you within 36 hours of our e-mail to you, this constitutes your acceptance of the shipping, handling and insurance charges and your order will be processed as such. International Orders are shipped by air, via USPS, UPS or FedEx.
Important Information Regarding Receipt Of Damaged Merchandise
We take great care in packaging your items. Please review the contents of your box to be sure there is nothing missing or damaged. Any missing or damaged items must be reported to us within 24 hours of receipt. The following procedures must be followed for any damaged items.
1. Call UPS (800-PICK-UPS) to start a claim.
2. Keep all of the packaging materials and boxes.
3. Call us (843) 946-7000.
Please note if the above instructions are not followed your claim will not be covered under the shipping company’s insurance policy.
